TERMS & CONDITIONS

Definitions

A contract will come into existence between HMH SARL (HMH, we, us) and the Client (the client, you, your) when we receive email confirmation to proceed with the reservation along with your full deposit. 

By accepting these conditions you are accepting these conditions on behalf of all party members. The party refers to all persons booked to stay in the accommodation.

High Mountain Holidays is a Trading name of HMH SARL

Booking & Payment

A provisional reservation is made by phone or email with one of our sales team; a deposit of 30% of the total holiday cost is due immediately upon reservation (or 100% of the reservation is made less than 8 weeks before arrival date). The reservation will only be confirmed once we receive your full deposit at which time a confirmation invoice will be issued.

We request that you read completely the confirmation invoice and contact us immediately if there are any errors as it may be difficult to change later.

We reserve the right to cancel your reservation without further notice to the client if we have not received the balance payment on time, and levy cancellation charges as outlined below.

Our prices are set in Euros. We take Euro payments via debit or credit card and via bank transfer to our French account. All bank charges on transfers are to be borne by the client.

Liability

We do not accept liability for the actions or omissions of those involved in the accommodation arrangements over whom we have no direct control and/or who are not employed by HMH either as servants or agents. This includes but is not limited to persons providing services namely, airlines, bus companies, train companies, ferry operators, internet service providers, water and electricity suppliers, mountain guides, ski instructors, ski lift companies, ski schools, taxi operators, the owners or operators of any vehicle, aircraft or equipment or any of their proprietors or employees.

Insurance

Although it is not obligatory we strongly recommend having adequate travel insurance. We don’t have insurance for our clients or any property or properties that they rent from us.

Accuracy of Information

We take great care to ensure the accuracy of all information on our website, supplied in writing or given over the phone. Errors in general descriptions do occasionally occur and are by their nature subjective. Photos are there to give a general impression; articles of furniture etc could be changed or removed completely. If any feature is important then you should contact us before reserving.

Your Liability

You undertake to behave with propriety and in such a manner as to in no way cause distress, damage, danger or injury to other clients, property, our employees and/or any third party.

The contract of any client found in breach of this clause shall be terminated immediately and we shall have no further contractual obligation. We shall be entitled to recover the full cost of any damage or loss caused by you or your party.

You are responsible for any damages caused to property by yourself, any of your party or any visitors you may have.

Any breakage or damage to the accommodation or any lost keys should be reported to HMH immediately. (If you fail to bring to the attention of HMH any damage found at the property within 24 hours of arrival, it will be assumed that you are responsible for that damage).

Damage Deposit & Cleaning

A refundable damage deposit will be taken upon arrival in Chamonix as follows:

2 bedroom property 500 Euros
3 bedroom property 1000 Euros
4 , 5 or 6 bedroom property 1500 Euros

We will take this payment as a deferred card payment and it will be returned within 2 weeks of your departure, less any costs incurred for cleaning, damages not reported or not already paid for.

Although cleaning of the property we ask that our guests leave the property in a tidy state and to leave the kitchen as you found it. We ask that you do the following:

Wash & put away dishes. Leave dishwasher empty
Clean pots, pans, cutlery & crockery.
Clean kitchen surfaces – worktop, cook top etc
Leave fridge, oven, microwave etc clean
Remove garbage
 

If you have any left over packaged food you are welcome to leave it for follow up guests.

PLEASE NOTE: - If you do not wish to do any cleaning then please let us know at least 48 hours before your departure time so we can arrange for an extra cleaner.

We charge 37 Euros per hour for cleaning with a minimum of 1 hour being charged, then in ¼ hour segments – 9,25 Euros per 15 minutes. 

Cancellations

Should you have to cancel then the person who made the booking should contact us immediately in writing. Cancellations charges will apply from the day we receive written notification and are payable in accordance with the conditions given below. (Percentage of total holiday value due to us)

More than 6 weeks before arrival  Loss of deposit
29 to 42 days before arrival  50% of total price
15 to 28 days before arrival  75% of total price
0 to 14 days before arrival   100% of total price

Alterations

We will do our utmost to assist you if you wish to change any details on your booking, although we cannot guarantee that we will be able to make changes. We may impose an amendment fee of 150 Euros on any changes we do. Any expenses incurred by HMH SARL in respect of any alterations to the booking will be passed on to the Client.

Cancellations or Changes by Us

In the unlikely event that we need to make changes to your holiday we will inform you prior to you making the booking.  There may be some minor changes made prior to your arrival and if so we will try to advise you where appropriate before your arrival. If we have to cancel or make major changes to your holiday then you can choose to accept the change or take a full refund. However, in no case will we pay compensation if the change or cancellation is due to events listed in the important note below.

Important note: Compensation arrangements do not apply, and we reserve the right to cancel your holiday in the event of changes caused by any of the following reasons:

a) events that HMH is unable to foresee or avoid such as war, threats of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with transport, adverse weather conditions and similar events beyond our control;
b) any cancellation, loss, delay or costs arising from or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and similar events beyond our control, and the effect any of these have or may have on travel arrangements, accommodation and activities;
c) any travel arrangements made by the client or on behalf of the client, for client or any member of the party;
d) limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators and such like.

Limitations of Liability

In no event shall the liability of HMH to the party for any loss or damage exceed the price paid for the relevant accommodation.

Pets

Unless otherwise specified none of our properties will accept pets. For those properties that may accept pets they will only be allowed with prior written permission from HMH SARL and the damage deposit that we require will be doubled. An end of stay clean will not be included therefore the property is to be left as found.

Any client who arrives with a pet will be refused entry to the property. If during the course of your holiday we discover that you have a pet staying in the property we will ask you to leave and you will forfeit your damage deposit. The contract of any client found in breach of this clause shall be terminated immediately and we shall have no further contractual obligation. 

Smoking

All of our properties are non-smoking. If any clients, members of their party or friends visiting the property smoke in the property the client will lose their damage deposit. The contract of any client found in breach of this clause shall be terminated immediately and we shall have no further contractual obligation. We shall be entitled to recover the full cost of any damage or loss caused by you or your party.

Internet

Many of our properties are equipped with internet and where it is equipped it is free. The internet connection may be shared with other nearby properties so we cannot guarantee it will be a secure network. As any internet connection is 100% supplied by internet service suppliers we have no control over the reliability of the service and therefor can not guarantee any internet connection will work. 

Reporting Problems and Faults

Any problems or faults with your rental property should be reported to us within 24 hours, even minor problems such as failed light bulbs.

Arrival and Departure

All self-catered property rentals are available from 5pm on day of arrival and must be vacated by 10am on day of departure. If you are arriving before or departing after this time then we will do our best to arrange storage for your equipment but cannot guarantee it.

Arrival after 8pm will incur a 20 Euros charge, arrivals after 11pm will incur a 50 Euro charge. These charges are to be paid upon arrival in resort. Arrivals after midnight can't be guaranteed without prior notice.

Access

HMH shall be allowed free access to the rental property at any reasonable time during any holiday rental period for the purposes of inspection and maintenance.

Extras

Holiday prices do not include activity costs, insurance, equipment hire, travel other than that stated on invoice.

Complaints

We greatly appreciate any comments you have on your holiday, to this end we ask you to complete a questionnaire at the end of your stay. In the highly unlikely event that you do have a complaint you must first report it immediately to your in-resort representative specifying in writing all the relevant details. If the matter cannot be resolved whilst you are in Chamonix we must be notified in writing within 28 days of your departure.

Contract

All holidays are with High Mountain Holidays, a trading name of HMH SARL. This contract is made on the terms of these booking conditions which are governed by French law and both parties shall submit to the jurisdiction of the French courts at all times.

Last update: 18 May 2024